Customer Success Lead (Remote)
As our Customer Success Lead, you’ll be responsible for ensuring every customer feels valued, supported, and set up for success. You’ll own the customer experience end-to-end, and you’ll have the freedom to improve systems, streamline processes, and turn feedback into growth.
You’re a Great Fit If You…
Love helping people solve problems and making their experience seamless.
Take ownership — when something’s off, you fix it or find a better way.
Thrive on creating order and systems that make everything run smoother.
Connect naturally with people — you can turn frustration into appreciation.
Anticipate problems before they happen — you’re proactive, not reactive.
Want to build something lasting, not just do a job.
What You’ll Be Doing
Respond to customer inquiries with clarity, care, and speed.
Proactively check in to ensure customers are happy and supported.
Create and refine simple systems that make support effortless.
Update and improve help docs, FAQs, and templates.
Identify patterns, surface insights, and help shape better products.
Improve the overall customer experience and retention.
Why This is a Great Opportunity
You’ll own your role — real autonomy and impact from day one.
You’ll work directly with the founder and shape our customer success strategy.
You’ll get to bring your ideas to life in a fast-moving, digital-first company.
You’ll grow alongside a brand with a loyal customer base and global reach.
Details
Type: Part-time (approx. 15-20 hours/week)
Compensation: $2,000/month retainer
Location: Remote, flexible schedule
Tools We Use: Notion, Gmail, ConvertKit, Loom, Squarespace
How to Apply
Email admin@sqspthemes.com with the subject line:
“Customer Success Lead”
Include:
A short paragraph about why this opportunity excites you.
An example of how you improved a system, process, or experience in a past role.
(Optional) A 1–2 minute Loom introducing yourself and how you approach customer success.
Part-Time Content & Marketing Assistant
If messaging, visuals, and execution excite you — and you love turning raw ideas into finished work — this is for you.
SQSPThemes has been helping Squarespace designers grow their businesses for over a decade. Now we’re expanding our reach, and I’m looking for someone who can help bring our content to life — sharpening, scheduling, and distributing ideas across our channels.
This isn’t just posting and formatting. You’ll learn how a real content engine runs — from brainstorming to publishing to performance.
You’re a Great Fit If You…
Love great design, clear writing, and engaging visuals.
Get satisfaction from hitting publish — you don’t just tweak forever, you execute.
Want to learn the mechanics of content marketing: SEO, formatting, repurposing, distribution.
Like independence — give you a goal, and you’ll figure out how to get it done.
Enjoy being part of something growing, where your work directly moves the brand forward.
What You’ll Be Doing
Editing, formatting, and structuring blog and newsletter content for clarity and impact.
Adding visuals, images, and embeds to make posts more engaging.
Scheduling content and repurposing it for social media.
Helping implement a streamlined content workflow (Notion + ConvertKit + Squarespace).
Working directly with me to sharpen your SEO and content marketing skills.
Why This is a Great Opportunity
You’ll build a valuable skill set that can evolve into a long-term marketing role.
You’ll get direct mentorship in SEO, digital strategy, and content growth.
You’ll have freedom, flexibility, and ownership over your work.
Details
Pay: $2000/month retainer
Location: Remote, flexible schedule
Ideal For: Someone organized, self-driven, and excited to grow their marketing and SEO skills.
How to Apply
Email omari[at]sqspthemes.com with the subject line:
Content & Marketing Assistant – [Your Name]
Include:
A short introduction about you.
Why this role excites you.
Links to up to three pieces of content you’ve worked on (optional but encouraged).