Plugin Support
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Check our Plugin FAQ first - covers the most common issues for every plugin.
Before You Submit a Ticket
Try these quick fixes first - they solve 80% of issues:
Plugin Not Working?
□ Is your site PUBLISHED (not just saved)?
□ Are you testing outside edit mode?
□ Did you upload BOTH files (.js and .css) to the /s/ folder?
□ Is code injection in Header (not Footer)?
□ Try in incognito/private browser mode
Stopped Working After Update?
□ Re-upload both plugin files (fixes 90% of update issues)
□ Clear browser cache completely
Mobile Issues?
□ Test on iPhone Safari AND Android Chrome
□ Many plugins behave differently on mobile
Fixed it? Great! No ticket needed.
Still broken? Fill out the form below and we'll help quickly.
Please provide a link and be as descriptive as possible. We recommend using something like Loom to record any on screen issues.
If your site is in trial mode, set a site-wide password and include it in your ticket.
Note: If you don’t receive a response, please check your spam folder. We don’t respond on weekends unless it’s really really urgent!