Customer Success Lead (Remote)
I’m looking for a Customer Success Lead to ensure every customer feels valued, supported, and set up for success.
You’re a great fit if:
You love helping people solve problems and making their experience seamless.
You take ownership—if something’s broken, you don’t wait for instructions, you fix it.
You thrive on creating order—you enjoy setting up processes that make things run smoothly.
You naturally connect with people—you can turn an unhappy customer into a fan.
You anticipate problems before they happen—you’re proactive, not reactive.
What You’ll Be Doing
Responding to customer inquiries and resolving issues quickly
Proactively checking in to ensure customers are happy
Creating simple systems and procedures to streamline support
Improving the overall customer experience and retention
Why This is a Great Opportunity
You’ll be a key player in shaping our customer success strategy
You’ll get to own your role and bring ideas to improve the experience
You’ll work in a fast-moving, digital-first business with room to grow
Details
Pay: $25/hour (with growth potential)
Hours: 10 hours per week
Location: Remote
Ideal for someone with experience in customer success, support, or operations
How to Apply
Please email omari[at]sqspthemes.com with subject line SUCCESS:
A brief introduction
Your relevant customer success experience
One idea you would implement to improve customer happiness from day one
