Customer Success Lead (Remote)
As our Customer Success Lead, you’ll be responsible for ensuring every customer feels valued, supported, and set up for success. You’ll own the customer experience end-to-end, and you’ll have the freedom to improve systems, streamline processes, and turn feedback into growth.
You’re a Great Fit If You…
Love helping people solve problems and making their experience seamless.
Take ownership — when something’s off, you fix it or find a better way.
Thrive on creating order and systems that make everything run smoother.
Connect naturally with people — you can turn frustration into appreciation.
Anticipate problems before they happen — you’re proactive, not reactive.
Want to build something lasting, not just do a job.
What You’ll Be Doing
Respond to customer inquiries with clarity, care, and speed.
Proactively check in to ensure customers are happy and supported.
Create and refine simple systems that make support effortless.
Update and improve help docs, FAQs, and templates.
Identify patterns, surface insights, and help shape better products.
Improve the overall customer experience and retention.
Why This is a Great Opportunity
You’ll own your role — real autonomy and impact from day one.
You’ll work directly with the founder and shape our customer success strategy.
You’ll get to bring your ideas to life in a fast-moving, digital-first company.
You’ll grow alongside a brand with a loyal customer base and global reach.
Details
Type: Part-time (approx. 15-20 hours/week)
Compensation: $2,000/month retainer
Location: Remote, flexible schedule
Tools We Use: Notion, Gmail, ConvertKit, Loom, Squarespace
How to Apply
Email admin@sqspthemes.com with the subject line:
“Customer Success Lead”
Include:
A short paragraph about why this opportunity excites you.
An example of how you improved a system, process, or experience in a past role.
(Optional) A 1–2 minute Loom introducing yourself and how you approach customer success.
