General Knowledgebase

Written By Omari Harebin

These are common issues that can occur. If you’re issue isn’t addressed below use our support form here.

“I can’t open the plugin”

Press and hold (or right-click) the folder, select Extract All, and then follow the instructions.

https://support.microsoft.com/en-us/help/14200/windows-compress-uncompress-zip-files

“It’s not working”

Check the files are uploaded. Case-sensitive

Omari Harebin

Omari Harebin is the founder of SQSPThemes.com, a technical resource and marketing accelerator for Squarespace designers. With 10+ years in the industry almost $2M in digital product sales, he helps designers turn client work into scalable assets and steady income.

https://www.sqspthemes.com
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